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To exchange an item there is no fee, however the item must be in original condition with all packaging intact. To return an item, for a refund, a restock fee and our original shipping fees will be deducted from your refund. Please note that it is best to ask questions before purchasing if you are not sure what product you need. 
All return requests must be made within 15 days of the shipment date. Sorry, but we are unable to accept returns on any used item. All items must be returned in their original condition, the way you received them. This includes in original packaging with any original tags attached.
We do not manufacturer products therefore we do not provide any type of warranty. If you think your item is defective, let us know and we will put you in direct contact with the manufacturer.

 

All returns need to be pre-authorized. Please follow the instructions below to process a return. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items.  

 

 Please click here to contact Customer Service for a return authorization number. Please provide as much information as possible to us regarding the return including:  

  1. Your Company Name (if applicable)  
  2. Your Name  
  3. The Order #  
  4. What you are returning or exchanging.  
  5. A brief description of the reason for the return or exchange.  

We will issue you a Return Authorization (RA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RA number must be post marked within 7 days of the number's issuance. Please make sure to clearly mark your RA number on the shipping label of your package.  

 

We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery.  

 

Once an item has been received at our warehouse, it can take up to 5 business days to process a credit or exchange. You can check on the status of your return at any time by contacting Customer Service.

**Returns on non-defective items will be subject to a 10% restock fee. Original shipping fees will not be refunded. Shipping fees include any fees you paid for original shipment and/or any fees we paid for original shipment. We do offer "free" shipping on all orders $25.00 or more, however, this shipment is not "free" for us. Therefore original shipping fees that we paid on "free" shipping orders will be deducted from your refund**
Any item not in resale condition will be refunded at our discretion.

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